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Services Reliability & operations Practice 04 · Run

Fig. 01d  /  Reliability & operations

I run what I ship.

Monitoring, incident response, and the unglamorous upkeep that keeps software honest. Shipping is the start of a system’s life, not the end of it — so I stay on to run what I built, or to steady what someone else did. One engineer, business hours, and an escalation path we agree up front.

EngagementMonthly retainer
CoverageBusiness hours + escalation
QADedicated tester
01

What's included

Scope of the practice
AMonitoring & alerting Dashboards and alerts tied to symptoms users actually feel, not noise — so a page means something is wrong, and silence means it isn’t.
BTargets, agreed up front What "healthy" means for your system, written down before launch — so the trade-off between shipping speed and stability is an explicit decision, not an argument after an outage.
CIncident response Runbooks for the failures we can predict, an agreed escalation path for the ones we cannot, and a written post-mortem that changes the system instead of just filing a ticket.
DRelease management Safe rollouts, feature flags, and one-command rollbacks, so a bad deploy is a shrug rather than an outage.
EMaintenance Dependency upgrades, patching, and the quiet upkeep that prevents the 2am page nobody wants to be on the end of.
02

What you get

Deliverables, itemised
01 Monitoring dashboards & alert rules
02 Health targets, written down
03 Escalation policy and contact path
04 Incident runbooks & post-mortem template
05 Monthly reliability report

Stack we reach for

Metrics, logs, and traces through one stack; alerting wired to symptoms rather than noise; and the same infrastructure-as-code I build with, so recovery is reproducible instead of heroic.

Representative work

Doota Mail — built to be run, not just shipped

An ingest path that never drops mail, idempotent consumers, and a one-command IaC deploy in CI — the operational shape I bring to client systems. The details live with the case study.

Read the case →
Other practices All services →
01 Product engineering02 Platform & infrastructure03 AI & applied ML
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I take on a small number of projects at a time.

Tell me what you're building and where it hurts. I'll say honestly whether I'm the right person for it.

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